Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for shopping with Black Soul Outfit. We are committed to delivering your order quickly and safely.

1. Order Processing Time

  • All orders are processed within 24–48 hours (excluding Sundays and public holidays).

  • Once your order is shipped, you will receive a confirmation email/SMS with tracking details.

  • During high-demand periods (new drops or sales), processing may take slightly longer.

2. Shipping Time

Estimated delivery timelines across India:

  • Metro Cities: 3–5 business days

  • Other Locations: 4–7 business days

Delivery times may vary depending on your location and courier availability.

3. Shipping Charges

  • Shipping charges (if any) will be calculated at checkout.

  • We may offer free shipping on selected orders or promotional campaigns.

4. Cash on Delivery (COD)

  • COD is available for most serviceable pin codes across India.

  • Additional COD handling charges may apply (if applicable).

  • Please ensure someone is available to receive the order at the delivery address.

5. Order Tracking

Once shipped, you will receive:

  • A tracking number

  • Courier partner details

  • Tracking link via email or SMS

Please allow 24 hours for tracking updates to reflect.

6. Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier partner delays

  • Incorrect shipping details

We are not responsible for delays caused by incorrect address information provided by the customer.

7. Incorrect Address

If you entered an incorrect shipping address:

  • Contact us immediately at [your support email]

  • If the order has already shipped, we may not be able to modify the address.

Reshipping charges may apply.

8. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos (if damaged)

  • We will investigate and resolve the issue promptly

9. Contact Us

For any shipping-related questions:

📧 Email: blacksoul.outfit@gmail.com
📞 Phone/WhatsApp: [optional]